Terms and Conditions

Terms & Conditions & Refund Policy

Last updated: 8 August 2025
Jurisdiction: United Kingdom

1. Acceptance of Terms

By using our website (“Our Site”) or engaging our services (“Our Services”), you agree to comply with and be bound by these Terms & Conditions, including our Refund & Cancellation Policy below. If you do not agree, you must not use Our Site or Services.

2. Scope of Terms

These Terms apply to:

  • Website Terms — browsing and use of Our Site

  • Service Terms — our provision of Services following an agreed scope of work or package

3. Privacy & Cookies

We are committed to protecting your personal data. Please read our [Privacy & Cookie Policy]([Insert URL]).

4. Formation of Service Contracts

A binding service contract is formed when:

  1. We agree the detailed scope of services

  2. You accept our proposal or package

  3. We issue an invoice and receive payment in cleared funds

5. Deliverables & Delivery Timelines

We will deliver agreed services within 30 days, typically by the end of the month following four weeks post-payment (e.g., payment in January → delivery by end of February).

6. Payment Terms

  • Monthly Rolling Plans: Invoiced monthly, payment due by bank transfer in GBP within 7 days of invoice. Renewal occurs on the 1st of each month.

  • 3-Month & 6-Month Retainers: One invoice for the full term, payable upfront before services begin. No further monthly invoices will be issued during the term.

  • Late Payments: May incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 and/or suspension of Services until payment is made.

  • Service Start: Delivery begins immediately upon receipt of payment unless otherwise agreed in writing.

7. Cancellation & Notice Periods

  • Monthly Rolling Plans: Can be cancelled with at least 14 days’ written notice before the next billing period.

  • 3-Month & 6-Month Retainers: Locked for the full term. No early cancellation except where we breach the agreed scope of work.

  • End of Term: Retainers renew automatically unless cancelled in writing at least 14 days before renewal.

8. Consumer Cooling-Off Rights

If you are a consumer (not using our services for trade/business purposes), you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.

If you request services to start within this period, you acknowledge:

“I consent to the service starting within the 14-day cancellation period. I understand that once the service is fully performed, I will lose my right to cancel.”

If you cancel after services begin but before completion, you will be charged proportionately for the work completed to date. Where the service is substantially complete (over 75%), we reserve the right to invoice for the full contract price, as the remaining work cannot reasonably be separated from the completed portion.

Business clients have no statutory cooling-off rights once services begin.

9. Scope Changes

Any work requested outside the agreed scope will be:

  • Quoted separately

  • Subject to a revised delivery schedule if necessary

“Scope” means the services, deliverables, and timelines confirmed in writing before work begins.

10. Refund & Cancellation Policy

No Returns

As a service-based business, we do not offer returns in the traditional sense.

Refund Eligibility

  • Before Work Begins: If you cancel a one-off service or subscription before onboarding or work begins, you may receive a full refund. Requests must be in writing within 48 hours of payment.

  • After Work Begins: No refunds once we’ve started — including strategy, account access, design, or scheduling — unless required by law or under cooling-off rights.

  • Failure to Deliver: If we fail to deliver within the agreed scope/timeline (and not due to your delay), we will provide a proportionate refund for any undelivered work.

Dissatisfaction & Disputes

If you’re unhappy with our work, contact us in writing within 7 days of the issue. We will attempt to resolve via revision, explanation, or, in rare cases, partial credit toward future services.

No Partial Refunds for Unused Time

Once a new billing period starts, no partial refunds are issued for unused time in monthly rolling plans.

11. Payment Disputes & Chargebacks

If you believe there has been an error with your payment, contact us first at engagemintsolutions@gmail.com so we can resolve the issue promptly.

You have the legal right to request a chargeback from your card provider if services are not provided as agreed. However, initiating a chargeback without first attempting to resolve the matter with us may delay resolution and could result in suspension or termination of services.

12. Warranties & Performance Limitations

We will deliver services with reasonable skill and care.

We do not guarantee specific results such as ROI, social media engagement, traffic, or conversions. External factors may affect performance beyond our control.

13. Intellectual Property

Upon full payment, full copyright in all deliverables created specifically for you passes to you.

We retain ownership of:

  • Internal tools, templates, strategies, and systems used to deliver the service

  • Any materials created but not delivered due to cancellation or non-payment

We may use anonymised, non-confidential samples in our portfolio unless you request otherwise.

14. Client Obligations & Indemnity

You warrant that all materials you supply are accurate, lawful, and do not infringe third-party rights.

You agree to indemnify us against claims arising from your breach of these warranties.

15. Limitation of Liability

We are not liable for indirect or consequential losses, including loss of profit, business, goodwill, or data.

Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

16. Termination

  • By You: Cancel at the end of your current period with the notice periods above. No refunds for partial periods unless agreed in writing.

  • By Us: We may terminate immediately for breach. Pre-paid but unused service periods will be refunded proportionately.

On termination, completed deliverables paid in full will be supplied; unfinished work remains our property unless otherwise agreed.

17. Force Majeure

We are not liable for delays or non-performance due to events beyond our reasonable control (e.g., internet outages, illness, strikes, platform changes, natural disasters).

18. Dispute Resolution (ADR)

We will first attempt to resolve disputes via good-faith discussions. If unresolved within 30 days, either party may seek Alternative Dispute Resolution (ADR).

Consumers may also use the EU ODR platform: https://ec.europa.eu/consumers/odr.

19. Website Usage Rules

Our Site is provided “as is” and “as available.” You must not misuse Our Site or attempt unauthorised access. We are not responsible for third-party links or content.

20. Governing Law & Jurisdiction

These Terms are governed by English law. Consumers may benefit from mandatory local protections.

Disputes will be subject to the courts of England & Wales (or your local UK jurisdiction if you are a consumer).