Privacy and Cookies Policy

Version updated: 20/07/2025

1. Introduction

This privacy notice explains how we collect, use, and protect your personal data when you use this Website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Website, you confirm that you accept the terms of this notice. If you do not agree with any part of this notice, you should stop using the Website immediately.

2. What Is Personal Data?

“Personal data” means any information relating to an identifiable individual. This may include names, addresses, phone numbers, email addresses, IP addresses, cookies, and other technical data that could identify a person directly or indirectly.

3. What Data We Collect

When you visit or use this Website, we may collect the following types of personal data:

  • Information you provide via contact forms (e.g. name, email address, business name)

  • Content submitted through enquiries, messages, or quote requests

  • Technical information such as your IP address, browser type, and usage data

  • Cookies and analytics data (see Section 8 below)

We do not knowingly collect personal data from anyone under the age of 18 or collect any special category (sensitive) data.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent — where you have explicitly given permission (e.g. newsletter sign-up)

  • Legitimate interests — where it is necessary for us to respond to your enquiry, improve our services, or manage our Website

  • Contract — where data is required to enter into or perform a service agreement

  • Legal obligation — where we must retain or share data for tax, regulatory, or legal reasons

5. How We Use Your Data

Your data may be used to:

  • Respond to your messages or enquiries

  • Provide you with information about services or offers (if requested)

  • Deliver a quote or begin a service discussion

  • Improve Website functionality and user experience

  • Comply with legal or regulatory obligations

We will never sell your data or use it for unrelated purposes.

6. Data Retention

We will keep your personal data only for as long as is necessary for the purposes for which it was collected, including any legal or contractual obligations. For example, if you contact us but do not become a client, we may delete your data within 12 months.

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your data (data subject access request)

  • Ask us to correct inaccurate or incomplete data

  • Request erasure of your personal data (“the right to be forgotten”)

  • Restrict how we process your data

  • Object to our use of your data for direct marketing or legitimate interests

  • Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the details provided in Section 11.

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

8. Cookies

Cookies are small text files placed on your device when you visit a website. They help us understand how users interact with our Website and allow us to improve performance and usability.

We may use:

  • Essential cookies — to enable core functionality

  • Analytics cookies — to track Website traffic (e.g. Google Analytics)

You can disable cookies via your browser settings, though this may affect your experience on the Website.

For more information on cookies, visit:

9. Third-Party Links

This Website may include links to external websites. Please note that we are not responsible for the privacy practices or content of such websites. You are encouraged to read their privacy notices before submitting personal data.

10. International Transfers

If any third-party service providers process data outside of the UK or EEA, appropriate safeguards (such as Standard Contractual Clauses) will be used to protect your data in line with UK data protection law.

11. Contact

If you have any questions about this Privacy and Cookies Policy or wish to exercise your data rights, please contact us via the contact form on the Website.

12. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated version date. Continued use of the Website indicates your acceptance of the revised terms.